Last updated: 20 July 2026

At YU SEI, we carefully prepare every order to ensure it arrives safely and in excellent condition.

1. Shipping Rates

United Kingdom

• Free Standard Delivery on orders over £75.
• £2.99 Standard Delivery on orders under £75.

European Union & International

Shipping costs for destinations outside the United Kingdom are calculated at checkout based on the delivery address and selected shipping method.

Any customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

2. Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During periods of exceptionally high demand, processing times may be slightly longer. If this occurs, we will endeavour to keep customers informed.

3. Tracked Delivery

All YU SEI orders are dispatched using a fully tracked delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, allowing you to follow your parcel throughout its journey.

We actively monitor tracked deliveries to help ensure orders arrive safely and to quickly identify any delivery issues should they arise.

4. Delivery Confirmation

Our courier partners provide delivery tracking and confirmation for every shipment.

Where tracking records show that an order has been successfully delivered to the address provided at checkout, this will normally be treated as proof of delivery.

If you believe your parcel has been delivered incorrectly or cannot be located, please contact us as soon as possible. We will work with the courier to investigate the delivery and assist in resolving the issue where appropriate.

5. Incorrect Delivery Information

Please ensure that your delivery address is accurate before completing your order.

YU SEI cannot accept responsibility for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete address information provided during checkout.

6. Delivery Times

Delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including adverse weather, courier delays, customs processing or peak seasonal demand.

While we work with trusted delivery partners, delivery dates cannot be guaranteed.

7. Lost or Delayed Parcels

If your tracking has not updated for an extended period or you believe your parcel has been lost in transit, please contact us.

Where appropriate, we will open an investigation with the courier and keep you informed throughout the process.

Replacement products or refunds will only be considered once the courier’s investigation has concluded and the parcel has been confirmed as lost or otherwise eligible under the courier’s claims process.

8. International Deliveries

International delivery times vary depending on the destination country and customs procedures.

Customers are responsible for complying with the import regulations of their destination country and for paying any applicable customs duties, taxes or import fees.

9. Contact

If you have any questions regarding your delivery, please contact us.

Email: [Insert contact email]